News & Articles

Insights

Insights is our quarterly e-newsletter.

As the name suggests, our aim is to give you some "insights" into sales and sales management. Each edition includes tips, techniques and tools that drive sales performance improvement.

If you have any feedback or ideas, please e-mail us at insights@fusionlearninginc.com

To View an Edition of Insights:

To Subscribe

Call Centre Week Canada
Creating a Superior Customer Experience Through the Next Generation of Call Centre Management
August 18 - 21, 2008 · The Grand Hotel & Suites, Toronto, ON

www.iqpc.com/us/callcentrecanada

CCW Canada is the premier Canadian event to feature primarily end-user, customer service executive case studies, and in-depth discussions on talent management, metrics/process improvement, remote agents and technologies.

The event will include: 16+ case studies: 3 site tours (American Express, Bell Canada and The Shopping Channel), 2 interactive panel discussions, roundtable discussions, 4 practical workshops, and tons of opportunity for networking!

As a contact of Fusion Learning Inc you are entitled to receive a 25% discount. To register please call 1-800-882-8684 or visit www.iqpc.com/us/callcentrecanada and quote this code IUS_FSL_#1.

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Articles

Building on Strength – Two Iconic Companies Build Better Sales Culture on their World-Class Strengths by David Weatherston >

The Fundamentals of Sales Culture by Kevin Higgins >

Making Sales Learning Stick by Tim Magwood >

The Science of Sales Management by David Batchelor >

Establishing “Bulls-Eye” Targets – Best Practices by Scott Gilmore >

SELL is not a four letter word! by Kevin Higgins >

Influential Presentations by Tim Magwood >

Leadership Lessons from Headmaster Wright by Tim Magwood >

How Clients Choose by David Maister >


SALES SUCCESS STORIES

Canadian Tire Financial Services – Personalized Sales to "Customer for Life"   > PDF

Molson Coors – Building an Exceptional Sales Culture on World Class Strengths > PDF