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welcome

As the holiday season quickly approaches, our minds turn towards 2005. How satisfied are you with your performance in 2004? What is one key change you need to make to take your performance to the next level?

The theme of this edition of insights! is Planning. We hope that this gives you a couple of ideas that you can put in to action.

Have a peaceful holiday season.

The Fusion Learning Team

If you have any feedback or contributions, we would love to hear from you!
insights@fusionlearninginc.com


Creating a Marketing Plan
-by Tim Magwood

How effective is your marketing strategy? Do you have one? How often do you revise it? In the past few weeks in client and prospect meetings, I have had more conversations than usual about Marketing. It’s likely because of the time of year. In November and December in particular we think about our priorities and where we are spending our time and energy.

The purpose of this article is to cause you to reflect about how you approach marketing, how it supports your sales and business development efforts and to outline a process for creating a Marketing Plan. This process can be used for an organization, a team, or an individual.

First, here is a conceptual model that can help drive the process:

Here are the specific steps that support this model:

Step 1 – Expand Current Perspective Through Analysis

The purpose of this step is to reflect on current practices in order to learn from the past.

One of the biggest challenges I have found in helping professionals and groups devise a marketing plan is the “dive-in” syndrome. A lot of professionals want to “dive-in” to the plan and the action steps before doing any analytical work first. This thinking step is critical to developing insights that will inform future direction. Here are some analysis activities to include with this step:

a/ SWOT Analysis
(Strengths, Weaknesses, Opportunities, Threats) – this analysis will help you to step back and look at the big picture.
b/ Competitive Analysis
– What are three of your core strengths you can leverage?
c/ Network Analysis
– What are Centres of Influence (friends, colleagues, customers etc.) you can connect with?

Here are some other questions to consider in this step:

• How do you currently market?
• What is the balance between nurturing current clients and creating new ones?
• What marketing activities created new business leads in the past year? Which activities should you stop?

Step 2 – Establish 3 Year Vision

The purpose of this step is to craft a vision or overall objective that is descriptive, motivating and that can be expressed in one or two sentences. Here are some questions to consider in this step:
• What is the 3 year vision for your business or team?
• Is it something that can be communicated to clients or prospects?
• How is it better or different from today?

Step 3 – Assemble Plan

Keep your plan simple. The simpler it is, the easier it is to execute! Here are some key elements to consider for your marketing plan:
a/ Insights from Analysis Activities (step 1)
b/ 3 year vision (step 2)
c/ Differentiators – what sets you apart?
d/ Target Markets & Criteria – what are the business segments and geographies to focus on?
e/ Key Goals
f/ Priority Marketing Activities (ie. events, articles, networking, materials, etc.)
g/ Marketing Schedule
h/ Resources Required
i/ Budget
j/ Action Plan – what/who/when?

Here are some questions to consider when assembling your marketing plan:

• Is this a collaborative or individual effort?
• Would it help to have someone facilitate the process?
• How can you engage “front of line” professionals in the process?

Step 4 – Engage Key Stakeholders

A plan needs buy in and momentum from key players.

Here are three questions to consider with this step:
1. Who needs to be engaged to ensure success of the plan?
2. What are the roles and responsibilities of each team member?
3. How should you engage stakeholders in analysis (step 1)?

Step 5 – Execute and Refine

A plan is a blueprint for future actions. Many of us fall down in the follow up and ongoing refinement of the plan. Meet with key stakeholders on a quarterly basis to track progress and refine the plan based on what is working and what is not.

We hope this gives you some food for thought!


to the field

To the Field – Prepare Well for New Business Conversations

Buyers everywhere are becoming more and more selective in agreeing to set up appointments with suppliers. So there is a premium on preparation. Annually, monthly, weekly, daily and of course - planning for individual sales conversations. Professional athletes take their preparation seriously – do you?

Here is a model that can help you prepare well for sales conversations:



We welcome two new Fusion Learning team members:
Inti Ali
Sales Learning Coach
and
Samantha Dann
Desktop Publisher

We're expanding into a new office space! Ask your Fusion Learning representative for a tour in the New Year.


great fusion moment

"Fusion Learning enhanced our strategic thinking when planning for & interacting with our key accounts customer base."
- Jeff Armstrong, Molson Canada, Director, Training and Development
November 2004
suggeted reading



The Tipping Point, How Little Things Can Make a Big Difference
Malcolm Gladwell, Little Brown And Company

Why you should pick it up:
This is a cleverly written book that will get you thinking deeper about trends and how they impact your business.

A Quote from the Book (page 166):
"When we are trying to make an idea or attitude or product tip, we’re trying to change our audience in some small yet critical respect: we’re trying to infect them, sweep them up in our epidemic, convert them from hostility to acceptance. That can be done through the influence of special kinds of people, people of extraordinary personal connection. That’s the Law of the Few. It can be done by changing the content of communication, by making a message so memorable that it sticks in someone’s mind and compels them to action. That is the Stickiness factor. I think that both of these laws make intuitive sense. But we need to remember that small changes in context can be just as important in tipping epidemics, even though that fact appears to violate some of our most deeply held assumptions about human nature."



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