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The Fusion Team has been incredibly busy with many projects – Website re-launch; new office space; new Client initiatives; and of course, our Clients have been gaining valuable lessons learned through our Sales Performance improvement initiaitves.

The theme of this edition of insights! is “Transformation”. So buckle up your seatbelts and enjoy the ride, as we cruise into the Holiday Season.

Ho Ho Ho!

The Fusion Learning Team


Insights! is one in a series of publications from Fusion Learning to promote the understanding of sales performance best practices. We thank our Clients for assisting us in the development of these ideas.

If you have any feedback or contributions, we would love to hear from you! insights@fusionlearninginc.com

EXECUTIVE BRIEFING UPCOMING SESSION

Aligning Sales Managers to Sales Strategy
"Practical Ways to Ensure They Are Heading in the Same Direction"
All sales organizations have at least two things in common. They all have sales leaders and they all have sales strategies. The definitions of these two terms, however, vary widely from one organization to the next.

Given the disparity of definitions, it’s no wonder that many organizations sales leaders and sales strategies remain strangers.

Why are they misaligned?

In this session we will:
• Explore a practical process that ensures alignment of your sales strategy - to sales managers - to the field
• Examine best practices to engage the “hearts and minds” of your sales force
• Provide useful perspectives, tools and methods for sales leaders to make the sales strategy “real” and actionable day-to-day

Attending this Executive Briefing will ensure your sales leaders and your strategies enjoy each others company – the same company both sales leaders and sales strategies are expected to make successful.

We hope you will be able to join us for what we know will be a high-energy and engaging session.

Enrolment is easy, but space is limited, so register today.

Session: Presentation & Discussion 8:00am – 9:30am
Date: Thursday, February 28, 2008
Location: Rosedale Golf Club
RSVP: Please confirm attendance by contacting
Louise Lumba at (416) 424-2999, or louise@fusionlearninginc.com
BEST PRACTICE : Sales Pinnacle –The Gold Standards of Success.
  How can you ensure people execute your sales performance improvement initiative? Grand & Toy’s answer is deceptively simple – “make the expectations crystal clear and hold people accountable.”
Greater competition and increased scrutiny of office costs were turning Grand & Toy and its tradition of service-based selling into what its COO called “a burning platform”. The Grand & Toy response, consultative selling based on more comprehensive customer knowledge, and active selling across a broader spectrum of its own offering, demands a qualitative change in account and sales management practices.

Grand & Toy understood that training could deliver new ideas, but to ensure consistent adherence to the new methods, it was imperative that sales managers lead, rather than facilitate as they had before, so Grand & Toy turned to Fusion to create Leader’s Edge.

Leader’s Edge equips sales managers with a set of quantified sales management standards that guide him or her into leadership that is consistent with representatives’ training, aligned across the team and across the country, ensuring that the company speaks to customers with one voice, and providing benchmark behaviours for planning purposes.

The art of Leader’s Edge is wrapped inside two practical sales processes: the Sales Team Meeting and the One-on-One. The weekly Sales Team Meetings occur every Monday morning and proceed to a tight agenda that reinforces sales training with recognition for achievements, reviews of recent numbers, sharing of best practices and instils accountability on key Sales BluePRINT metrics.

“The most powerful aspect of the meeting is not the content but the overall message,” says sales manager Domenic Palladino. “If it were monthly, it would be too little, too late, but a weekly meeting gets the message across.”

The One-on-Ones, 30-to-60 minute monthly meeting with Sales Leaders and each direct report, include self-evaluation of recent performance. The purpose of the One-on-Ones is to review individual performance and get aligned on 30-day action plan.

“Now we can talk about how they could score higher,” says Domenic. “They provide the feedback instead of the manager just telling them how.”

FUSION LEARNING MAKES A BIG MOVE! – Press Release
Toronto, Ontario – After almost seven years at 366 Adelaide Street East, we’re moving to new facilities and we thought we’d be slightly creative in how we let all of our Clients know.

While everyone at Fusion Learning has been working hard on getting ready for the move for weeks, as of February 15, 2008 we will be operational in our new space.

We wanted to let you know that we are expanding, not shrinking. In 2007 we have added new Fusion Team Members and will be adding more in early 2008. More people meant we needed more space. With no additional space available in our current building, we decided the time, and the market, were right for a move. As it turns out, we’re moving West by only a few buildings.

Hot on the heels of our growth news in 2007 –cracking PROFIT 100 Fastest Growing Companies in Canada, we continue to grow our Client base, and remain committed to delivering excellence. For both, we are grateful for our long term and new Clients.

We look forward to welcoming everyone to our new offices as soon as you have an opportunity to visit us in 2008.

Centre of Action Changes – Our New Location has almost 50% more space!:


Our new address is:

272 Richmond Street East
Suite 200
Toronto, Ontario
M5A 1P4
EXECUTIVE BREAKFAST RECAP
Fusion Learning hosted an Executive Briefing on November 13, 2007 at The ROM called “Transforming a 120 Year Sales Organization” – showcasing Grand & Toy’s sales culture change.

Their story was told from four perspectives within the organization – Chief Operating Officer, VP Sales, GM Sales Operations and Sales Manager.

It was a fantastic session in so many ways.

Over 75 Senior Executives attended from organizations including: Aviva, Baxter, CAA, CBC, FedEx, HSBC, IBM, Honda, Nestle, Maple Leaf Foods, Scotiabank, RBC Insurance, Sears, Sun Life, and TELUS, to name a few. Their feedback has been overwhelmingly positive.

• “Practical links for translating strategy to action – Sales Team tools + insights with real examples”

• “End-to-end snapshot of an organization that is successfully undergoing sales force transformation”

If you were unable to attend the event and would like to receive session material, please contact Scott Gilmore at scott@fusionlearninginc.com or call him directly at 416-424-2999 ext. 26

NEW FUSION WEBSITE

Yes, we’ve all heard it from friends and colleagues many times over, “Our website is being redesigned. It’s going to be so cool. We’ll be re-launching it soon…”

Well, our soon is NOW! It’s been several months in the works, and we’re proud to announce that Fusion’s enhanced website is up and running.

Please visit us at www.fusionlearninginc.com – and take us for a test drive. We think you’ll find the enhancements quite…stimulating.
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To talk with Scott Gilmore please call
416-424-2999 ext. 26.