Programs for Salespeople

2 keys for excellence in Customer Service Watch Kevin Higgins, President, Fusion Learning share 2 keys to Customer Service Excellence; creating loyalty and leading great conversations.

Customer Service Excellence

Great Customer service in an experience. It involves a Customer focused attitude, engagement skills and a process to consistently exceed expectations.

Benefits Include:

  • Learn specific techniques on how to deliver on what customers value most
  • Help services professionals question better, confirm more and respond less to improve call quality
  • Gain confidence in handling challenging situations
  • Improve ability to impact customer satisfaction and loyalty

Target Audience: Sales & Service Professionals

Customer Service Excellence


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