Customer Service Excellence
Great Customer service is an experience. It involves a Customer focused attitude, Customer facing skills and a process to consistently exceed expectations.
Key Learning Outcomes:
- Learn the 5 elements of what Clients value and how each impacts service
- Learn and practice a listening technique to gather new and important information from Clients
- Three forms of questions reviewed, including advantages and disadvantages of each
- Recognition of natural reaction to get defensive and review strategies to overcome
- More confidence of how to handle difficult situations through demonstrations and practice
- Understand how service process integrates with attitude and skills
