Organizations recognize that it’s critical to improve employee engagement scores. We’ve found that the number one lever to do so is performance coaching by the employee’s direct manager. We want to share the three keys relating to performance coaching with you:
- One-on-Ones: It is critical that managers have valuable, highly-effective one-on-ones with their direct report at least once a month – if not more. The employee must feel that each one-on-one is helpful. This will improve employee engagement.
- Feedback: All employees – high performers, medium performers, poor performers – need feedback: every day, every week, every month. They need constant feedback. By feedback we mean both what they’re doing well and what they can do differently next time. Both things are critical to all performers. This will improve employee engagement.
- Performance issues. They must be dealt with. People need the feedback. If the feedback isn’t working, help them to get somewhere they can be successful. It could be somewhere else in your organization or in a different organization. Dealing with performance issues will help your employees – and that will improve your employee engagement.