In most instances, people are not having World-Class One-on-Ones; rather, they’re simply putting a tick mark in the box to say, “I did that.” A World-Class One-on-One encompasses three things:
First, it needs to be strategic and tactical, not just tactical.
Second, it’s very important that it’s both person and results focused, not just the latter. We need to pay attention to the person. How happy, challenged, stressed or engaged are they? All organizations want great engagement scores from their people, yet they’re not even asking people how engaged they actually are on a regular basis.
Third, it’s very important that it’s a series of conversations, not the same conversation repeated month after month. We want it to be a continuous ongoing dialogue. We show managers how to get ready in five minutes or less and how to take notes on one page, which when consistently kept this way, will help them have an ongoing dialogue.
How can you tell if you’re really having World-Class One-on-Ones? Well, I missed a one-on-one with someone a couple of weeks ago; the person returned from vacation today and sent me an email that said, “Hey, we missed our one-on-one. Can we reschedule for this week?” And that’s how you know.
Watch Kevin Higgins, President, Fusion Learning discuss what is required to lead World-Class One-on-Ones.